According to the Straphangers Campaign, the L and 7 train lines are the best overall lines this year.

Lines were ranked on:

– Frequency of Trains
– Reliability of Service
– Breakdown Rate
– Seat Availability
– Interior Cleanliness
– Clarity of Announcements

The 7 train struggled a little bit on breakdown rate and cleanlines

s while there are apparently never seats on the L train.  Overall, they both offered superior service.

Interestingly, they are both part of the line manager program.  These lines were selected to be part of a test program because they don’t share their tracks with other lines.  The program assigns top level managers to run all operations associated with a specific line.  That includes everything from train maintenance to platform trash pick up.

So far, the test program is working.