According to the Straphangers Campaign, the L and 7 train lines are the best overall lines this year.
Lines were ranked on:
– Frequency of Trains
– Reliability of Service
– Breakdown Rate
– Seat Availability
– Interior Cleanliness
– Clarity of Announcements
The 7 train struggled a little bit on breakdown rate and cleanlines
s while there are apparently never seats on the L train. Overall, they both offered superior service.
Interestingly, they are both part of the line manager program. These lines were selected to be part of a test program because they don’t share their tracks with other lines. The program assigns top level managers to run all operations associated with a specific line. That includes everything from train maintenance to platform trash pick up.
So far, the test program is working.