I was handed a new (the Second Annual) Rider Report Card this morning as I headed down to the subway. I can’t believe it has already been a year since I filled out one of these things.
I especially enjoy the little opening letter inside the card. Here’s a few highlights.
“We’ve worked diligently over the past 12 months to improve your riding experience. We hope you’ve noticed…”
Ummmmm…not so much.
#4 – Sense of security in stations
#5 – Sense of security on trains
Notice the use of the term “sense.” They specifically are not asking about actual security, just how you feel about it. Not “do you think security is good,” but instead “do you feel like you are secure.”
I wish there were more room to write on the card.
#2 – Reasonable wait times for trains.
Yeah it’s been great so go ahead and cut service as soon as possible.